SAYAJI

Sayaji,  Kolhapur combines the best of Kolhapuri warmth with trademark Sayaji service in an ambience that is fit for kings. It is a part of a chain of the prestigious Sayaji hotels who has it’s projects spread all over the country. 

As an establishment that values absolute customer delight above all else, they made the wise decision of partnering with Datacom for the job of system integration as a whole and this has been one of our proudest and most beautiful projects to work on since the hotel’s beginning. 

DATACOM had installed AVAYA Voice and DATA networking solution in sayajikolhapur. We have installed AVAYA phones and guestroom phones , Pantry phone  ,reception phone  and service desk phones which are connected to AVAYA IP OFFICE  telephony system. AVAYA system is also connected with Hospitality management software of sayaji.

AVAYA DATA networking 2 tier architecture has implemented in sayaji hotel as well as wireless access points is in corridor and guestroom to facilitate Wi-Fi to end guest.

Unified communications in hospitality, especially in large projects could play an extremely vital role in the running of it. It is known to have a highly positive effect on efficiency and productivity which has a direct hand in improving guest relations. PBX (Private Branch Exchange) and PMS (Property management systems- Automate hotel functions like guest bookings, guest details, online reservations, point of sale, telephone, accounts receivable, sales and marketing, banquets, food and beverage costing, materials management, HR and payroll, maintenance management, quality management and other amenities) are upgradable but do not cover the range of functions that UC has to offer. Besides efficiency and productivity it helps the staff to communicate and share information even among themselves through even their own personal devices in real time, through a regulated and secure networking system. 

Servers and lines are consolidated which means fewer repairs, saving resources and the need for technical intervention is already reduced. Datacom attends every call by it’s customers and responds with solutions that can even be carried out remotely and immediately. 

Software based IP phones cut deployment and maintenance costs, makes make up more convenient and economically viable. It also enables free interoffice calls made via IP connections (especially useful when you have offices or establishments spread all over the country even internationally)

Benefits in Guest experience:

Guests can intereact with management using the IP phones in their rooms; because of portability in their system it reduces the chance of not being attended to at any given moment. All the conference rooms have been automated to one touch responses, if that wasn’t enough even the staff can have video conferences among themselves, this comes in handy whn they have to visualise the execution of designs for weddings and other events.

The integration of PMS automated the updating of information according to each section of the hotel and of every room and PBX delivers new info to staff on their respective IP phones or their tablets or smartphones they happen t be using so that they get relevant information immediately in real time. This speeds up reaction time to guest needs. 

Name of guests could be displayed on a the system when they make a call from their phones, allowing the receiving staff member to greet them by name, this personalises services and is a pleasant surprise to customers- a great first step to form a lasting impression. PMS also enables personalised promotions according to guests and their needs by keeping a tab on their requests and spending patterns, these promotional advertisements will be displayed on their phones in their rooms so that they find things they would be interested in. eg: An ad for a couples massage in the spa for people staying in the honeymoon suite/ a list of cab services for a drop to the airport around checkout time. 

Guests can check in and out of their rooms, or put a please clean or a do not disturb sign by just clicking a button on their IP phone, this saves more trouble for the staff than the guest because they will get notifications of rooms they have to attend to or leave alone without having to physically check tags on doorknobs. The PBX will track calls and will communicate calling records to the PMS to aid billing. 

Statistics by the company “Software Advice” suggest that 60% guests are more likely to choose a hotel with the latest technology offerings that add value and convenience to their stay because of all the points that we mentioned in the above case study. This should not only be attractive to the customers but the establishment as well because of large ROI, considerable cuts in costs and theway it empowers the staff to take initiative to do more and make their guests happy. 

Don’t believe us? Sayaji Kolhapur has a rating of an impeccable 4.5 on Trip Advisor (Ranked #1)and majority of the comments made on the website have raved about the extent of comfort they provide due to flawless customer service. We are proud to be Sayaji’s partners in communication.